I don't know when it happened, I used to be nice, like really nice, but since I've met Steve and working here, I've slowly evolved into a bitch. My pet hate is letting people get away with things. If you cut me off in traffic, I'll make the rest of your drive home hell, if Steve annoys me, he better believe he ain't getting no loving, if you break a rule at work, you're going to know about it!
When I was nice, people would walk all over me, so I thought being a bitch would help.... I think I need to find a happy medium! Today a customer tried to break the rules!
oh no you di'nt!
I wasn't having any of that, and I let him know. Long story short, he needed to get in contact with us a month ago, he decided to call today instead, still expecting everything to be the same. He couldn't get in contact because his Dad passed away, not my issue sorry mate, rules are rules, end of story!
Hello! Jandy, HIS DAD DIED! a little leeway never hurt anyone!
I really need to find this happy balance!